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Account Executive - Oakland, CA

Overview of the role

Invotra is a quickly growing tech scale-up that sells communications software-as-a-service to large enterprise customers. Founded near London in 2014, Invotra was spun out of one of Europe’s leading Drupal software development agencies. Today, Invotra has over 200,000 end users using Invotra’s each and every day. Invotra is used by 45% of the equivalent of federal employees (civil servants) in the UK. Our team has over 40 people across four locations: our UK head office in Woking, Surrey (near London); Newcastle, Northern England; Dublin, Ireland and Denver, Colorado.

We are looking for an exceptional account executive for our largest US customer, the Sierra Club, as well as future American customers. An Account Executive at Invotra essentially is responsible for exceeding customers’ expectations. We want to thrill our customers with our service and our technical expertise. We want them to be blown away by how hard we work to keep them happy. You, as an account executive, are the prism through which our customers experience this. You will be tasked with growing Invotra’s relationship and sales with our customers. You will develop relationships with key stakeholders. You will manage communications regarding service management, project management and product developments. You will need to become an expert user of Invotra and will likely be called upon to train end users and administrators at your customers. You will represent Invotra, and everything we stand for.

You will need to travel for this role. You will likely be required to travel to the UK, just outside of London, for a couple weeks during your induction period and at other times when required.

Invotra Values

Invotra = Integrity

  • We engage.

  • We empower people.

  • Hold ourselves to the standards we hold others.

  • We deliver positive change.

  • We win.

Responsibilities

  • Provide a high quality day to day service to existing customers

  • Liaising with existing customers to identify potential opportunities to grow revenue

  • Managing projects with customers and the operations team internally

  • Maintain two way communications between customers and internal teams

  • Work with our Marketing team to help with events and material for promotional purposes, coupled with working with our Sales team to attend events and submit proposals for potential customers

  • Work with our Product team to understand customer priorities and how we can achieve these

  • Work with our Live Services & Operations team to ensure we are aligned and understand outstanding customer issues.

  • Responsible for commercial reports that are reviewed by management

  • Meet with customers and end users to measure satisfaction

  • Suggest/Identify opportunities that could improve our existing processes and service

Personal Skills

  • Confident

  • Strong interpersonal skills

  • Polite, friendly & diplomatic manner

  • Good sense of humour

  • Willing to respond to criticism

  • Hungry to succeed

  • Generating ways to attract new clients

  • Ability to prioritise tasks

  • Excellent problem solving skills

  • Good understanding of customer care

  • Driven and ambitious

  • Ability to thrive in pressure or stressful situations, good self starter

  • Excellent budgeting skills and the ability to handle finances

  • Ability to work as part of a team  as well as independently

  • Good at ping pong!

Education and Previous Experience

  • Bachelor’s degree in Business, Communications, Technology, a related field, or equivalent experience required.

  • Experience in tech companies essential, preferably SaaS

Work Pattern:

Full time.     Monday to Friday, 7am to 4pm or 8am to 5pm

Further information to include remuneration  package and vacation allowance upon request.