Many organisations have faced increased pressures caused by the dramatic shift in ways of working including:
Employing tools and strategies that allow HR, Internal Comms teams, and other areas of businesses to make the workplace engaging, rewarding, personal, transparent and fun, can help to address these pressures.
All organisations have a duty of care to employees, and in difficult times during the pandemic and in current challenging economic situations for many workforces, it is vital that care is taken to look after both the mental and physical health of a workforce.
Providing support, encouragement and advice for employees is part of an organisation’s corporate responsibility. With 70 million work days lost each year due to mental health problems in the UK, costing employers approximately £2.4 billion per year, (https://www.mentalhealth.org.uk/our-work/mental-health-workplace), the result of failing in this duty is clear and costly.
Sources: Josh Bersin – Employee Experience, The Definitive Guide 2021 and Glassdoor – Happy Employees, Happy Customers 2019
Happy employees drive improved experiences for your customers.
Statistics including those shown above from Josh Bersin, are clear that organisations who leverage the right Employee Experiences strategies are:
Studies show happy employees are more productive than unhappy employees, and happy sales people massively outperform unhappy ones.
Evidence comes from The Engaged Company Stock Index, which tracks the long term results of companies with high levels of customer, employee and community engagement. Their portfolio of organisations have outperformed the S&P 500 by 28.6 percentage points since October 1, 2012.
So what does successfully deliver employee engagement, digitally? Research shows employees feel valued when they are involved in big decisions, and when their employer offers openness, transparency and encourages debate and dialogue. The challenge is achieving this, while maintaining organisational culture and brand.
According to a survey of 1,500 employees conducted by SurveyMonkey on the way they liked to be appreciated at work 33% of employees said they were in favour of gifts, while 32% answered words of affirmation. Other responses included acts of service and quality time, reflecting that employees clearly feel real engagement with their employees can be as valuable to them as financial or quantitative rewards.
Be your real self and allow digital comms to reflect who we are in the real world.
Offer employees the chance to share experiences and celebrate achievements. Group chats, Message Walls and galleries are all available on Invotra’s intranet for employees to share their positive stories and congratulate each other on a job well done.
In addition to this, don’t forget to inject fun into digital (and in-person, where possible) interactions! At Invotra we have regular virtual get-togethers, from singing Happy Birthday (badly!) to online coffee mornings and we are delighted that our table tennis competitions in the office are possible again!
Every employee has a set of different challenges, and teams work in different ways. Your digital platforms should allow you to respond to this, and give each of your employees the tools they need to succeed.
It is important to review your intranet, and other internal communication tools, to ensure they are fully accessible, meet the needs of all of your users and that they offer the tools your employees need to fully communicate and collaborate.
Your intranet should support your employees, and help them to feel recognised and supported at all stages of their career. It should offer effective onboarding, through welcome tours and easy to access policies, to task management and integrations to help them stay on top of work-life stress, to previously mentioned engagement tools to ensure they feel part of a community.
Within the Public Sector, Gartner, in their Innovation Insight for the Digital Employee Experience report, uncovered that although 100% of UK Public Sector Organisations have a digital experience, only 13%* of those employees felt their experience is fully meeting their expectations.
That means 413,000 UK civil servants could be facing a subpar employee experience, and, returning to the initial statistic, could mean they are one of the 88% of disengaged employees who do have plans to leave their company.
Invotra is proud of its work with customers, providing intranet services to customers including 47% of civil servants as well as local authorities in the UK, connecting hundreds of thousands of staff and partners to give them a voice within their organisations. Get in touch, or book a demo, to discuss how we can help your employees “Get Happy” with an Invotra intranet.