Customer success vs customer support

What is customer success? Customer success is about consistently enabling your customers to achieve their objectives when interacting with your business. It focuses on helping your customers get the most out of your product or service - creating a positive attitude towards your business and making your customers into your most valued ambassadors. Why is … Continue reading Customer success vs customer support

Invotra News, July 2019

This month, we are thrilled to announce that Invotra has been shortlisted as the National Responsible Business Champion 2019. It's a huge honour to be put forward for this prestigious award and we're proud to be in the running.  Secondly, last week it was our pleasure to host Neil Owen, Deputy Digital Director at the … Continue reading Invotra News, July 2019

Giving 90,000 employees a voice and providing digital tools to better serve citizens – DWP

Today, Invotra had the pleasure of a visit from Neil Owen, Deputy Digital Director at DWP. Invotra has been proudly working with DWP for over 4 years and the organisation is our largest Central Government customer, having over 90,000 employees. Neil gave an inspiring presentation on the great work that DWP is doing for public … Continue reading Giving 90,000 employees a voice and providing digital tools to better serve citizens – DWP

Distributed publishing can be scary – 3 tips to help you get there

When moving from a centralised publishing model to a distributed one it can be scary. Here are some tips based on our experience with a customer of 90,000+ users. You don’t have to lose all control whilst saving valuable hours So, you’re looking to switch to a more distributed publishing model. It’s scary because all … Continue reading Distributed publishing can be scary – 3 tips to help you get there

A guide to measuring the success of your intranet

Measure and review interactions between your staff We encourage our customers to dive deeper than just looking at the ‘top-level’ analytics when trying to make a change. After all, what’s the point in giving your employees a voice if you’re not able to track and act on what they’re talking about? Employees tend to perform … Continue reading A guide to measuring the success of your intranet