60 seconds with our Product Manager, Billy

Can you tell us about your role and responsibilities at Invotra? I am the Product Manager. I oversee the product team, as well as our strategy and roadmap. This includes design, business analysis and user testing. I am responsible for the fortnightly releases, which involves liaising with various other departments in the office such as … Continue reading 60 seconds with our Product Manager, Billy

Customer success vs customer support

What is customer success? Customer success is about consistently enabling your customers to achieve their objectives when interacting with your business. It focuses on helping your customers get the most out of your product or service - creating a positive attitude towards your business and making your customers into your most valued ambassadors. Why is … Continue reading Customer success vs customer support

60 Seconds with our Chief Financial Officer and Chief People Officer, Alison Galvin

Can you tell us about your role and responsibilities at Invotra? I am responsible for Finance, HR and Facilities for Invotra. My day-to-day role is highly varied and involves a lot of ensuring that my departments run smoothly, however, I have a brilliant team to support me in this. I am also the driving force … Continue reading 60 Seconds with our Chief Financial Officer and Chief People Officer, Alison Galvin

Giving 90,000 employees a voice and providing digital tools to better serve citizens – DWP

Today, Invotra had the pleasure of a visit from Neil Owen, Deputy Digital Director at DWP. Invotra has been proudly working with DWP for over 4 years and the organisation is our largest Central Government customer, having over 90,000 employees. Neil gave an inspiring presentation on the great work that DWP is doing for public … Continue reading Giving 90,000 employees a voice and providing digital tools to better serve citizens – DWP

The importance of time logging and why Invotra want to capture it

I’d like to start out by saying that Invotra does not use time logging to monitor every detail of an employee’s day or keep track of their coffee breaks but instead to improve the day to day running of the company by helping teams and individuals with common issues. Some problems that organisations may run … Continue reading The importance of time logging and why Invotra want to capture it