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Category: SaaS

Customer success vs customer support

What is customer success? Customer success is about consistently enabling your customers to achieve their objectives when interacting with your business. It focuses on helping your customers get the most out of your product or service – creating a positive attitude towards your business and making your customers into your

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Why an outdated intranet is a bigger risk than you think

Did you know that 35% of UK councils have been using their intranet for more than 5 years? What is an intranet? Whilst intranets are used for many different purposes, the general definition is “a private communications network accessible only by an organisation’s staff”. Intranets have been around for over

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Invotra launches “Dog Mode”

Invotra is the leading SaaS provider of enterprise intranet and portal solutions; we serve over 48% of UK Civil Servants and are always looking for the next innovation to ensure we stay ahead of the curve. Historically, we have focused on integrating areas such as BIM (Building Information Modelling) and

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What is UX and why is it so important?

User Experience (UX) covers the overall experience of a person using a product. UX focuses on offering an intuitive, accessible experience that provides ease of use. If you work in product design, software development or are in a member of a team that builds websites or intranets, you will no doubt

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Extranets – Enhance relationships and drive collaboration

In today’s business landscape, external third parties are becoming increasingly integrated into the everyday workings of businesses. This brings about a multitude of benefits, it allows you to align your partners and suppliers with not just your brand, but with the everyday communications of your organisation and avoid the confusion

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