5 key areas that support your customers and streamline business processes during COVID-19

This isn’t the 2020 we expected it to be. In response to the COVID-19 pandemic, our customer’s immediate ‘business as usual’ workstreams have been impacted by the need to focus on business continuity and starting to adopt new organisational norms.  I’ve written some notes on key activities and responses Invotra has been honing in on … Continue reading 5 key areas that support your customers and streamline business processes during COVID-19

Introducing Invotra Consulting – Discover, Simplify and Enhance your Organisational Knowledge

Why would a SaaS business launch a consultancy? The answer is simple, our customers.Our customers are enterprise/government organisations that have complex requirements and with that comes the need to constantly adapt and change.Our solution forms one part of an overall technology and organisational ecosystem. However, our customers need to ensure that all elements within their … Continue reading Introducing Invotra Consulting – Discover, Simplify and Enhance your Organisational Knowledge

Customer success vs customer support

What is customer success? Customer success is about consistently enabling your customers to achieve their objectives when interacting with your business. It focuses on helping your customers get the most out of your product or service – creating a positive attitude towards your business and making your customers into your most valued ambassadors. Why is … Continue reading Customer success vs customer support

Tips and tricks for testing with Jaws

It’s always important to test content with a screen reader so that you can validate the experience from a blind person’s perspective. Jaws is one of a number of screen readers available to people who have visual impairments to help them navigate on-screen content. There isn’t much available information about screen reader use, but one … Continue reading Tips and tricks for testing with Jaws

How Invotra maintains quality in a bi-weekly release schedule

Invotra is an ever-evolving product. Our Product team has a roadmap full of exciting ideas and projects to enhance or rework the Invotra functionality so that it adapts to the changing reality of modern workplaces, and grows ever more useful to new and existing customers alike. In order to bring these ideas to reality, we … Continue reading How Invotra maintains quality in a bi-weekly release schedule