Customer success vs customer support

What is customer success? Customer success is about consistently enabling your customers to achieve their objectives when interacting with your business. It focuses on helping your customers get the most out of your product or service - creating a positive attitude towards your business and making your customers into your most valued ambassadors. Why is … Continue reading Customer success vs customer support

Tips and tricks for testing with Jaws

It’s always important to test content with a screen reader so that you can validate the experience from a blind person’s perspective. Jaws is one of a number of screen readers available to people who have visual impairments to help them navigate on-screen content. There isn't much available information about screen reader use, but one … Continue reading Tips and tricks for testing with Jaws

How Invotra maintains quality in a bi-weekly release schedule

Invotra is an ever-evolving product. Our Product team has a roadmap full of exciting ideas and projects to enhance or rework the Invotra functionality so that it adapts to the changing reality of modern workplaces, and grows ever more useful to new and existing customers alike. In order to bring these ideas to reality, we … Continue reading How Invotra maintains quality in a bi-weekly release schedule

Interview with Ian Hutchinson, Strategic Alliances Senior Manager at Rackspace

Ian Hutchinson is a successful team-focused professional with more than 15 years experience in the IT industry. His skills include developing partner/alliance strategies, delivering IT transformation programs and projects, vendor contract negotiation and business management. The Invotra platform is built on AWS (Amazon Web Services) utilising the expertise of Rackspace Managed AWS Services to ensure … Continue reading Interview with Ian Hutchinson, Strategic Alliances Senior Manager at Rackspace

What drives us…

In February of this year, I attended SaaStr 2019, in San Jose. As you can imagine it delivered on the mandate of shared experiences, inspiring & connecting founders of SaaS companies spanning the globe. The line up was strong, with a range of awesome sessions spanning product, sales, funding etc. Almost three months later, one … Continue reading What drives us…