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What is customer success? Customer success is about consistently enabling your customers to achieve their objectives when interacting with your business. It focuses on helping your customers get the most out of your product or service – creating a positive attitude towards your business and making your customers into your
This month, we are thrilled to announce that Invotra has been shortlisted as the National Responsible Business Champion 2019. It’s a huge honour to be put forward for this prestigious award and we’re proud to be in the running. Secondly, last week it was our pleasure to host Neil Owen,
Today, Invotra had the pleasure of a visit from Neil Owen, Deputy Digital Director at DWP. Invotra has been proudly working with DWP for over 4 years and the organisation is our largest Central Government customer, having over 90,000 employees. Neil gave an inspiring presentation on the great work that
When moving from a centralised publishing model to a distributed one it can be scary. Here are some tips based on our experience with a customer of 90,000+ users. You don’t have to lose all control whilst saving valuable hours So, you’re looking to switch to a more distributed publishing
