The point of good web page performance and how we measure it

Introduction Any webpage you visit will have some form of performance delay. This can range from the web page taking a long time to load to specific parts of the page not rendering correctly. So the question is, how do you stop this from happening and how do you improve the performance of the webpage? … Continue reading The point of good web page performance and how we measure it

Customer success vs customer support

What is customer success? Customer success is about consistently enabling your customers to achieve their objectives when interacting with your business. It focuses on helping your customers get the most out of your product or service - creating a positive attitude towards your business and making your customers into your most valued ambassadors. Why is … Continue reading Customer success vs customer support

Giving 90,000 employees a voice and providing digital tools to better serve citizens – DWP

Today, Invotra had the pleasure of a visit from Neil Owen, Deputy Digital Director at DWP. Invotra has been proudly working with DWP for over 4 years and the organisation is our largest Central Government customer, having over 90,000 employees. Neil gave an inspiring presentation on the great work that DWP is doing for public … Continue reading Giving 90,000 employees a voice and providing digital tools to better serve citizens – DWP

Why use a portal?

We are living in an extremely fluid world of work. It has become increasingly common for organisations to have a large variety of external businesses or individuals (contract or gig work) that they use and interact with on a day-to-day, even minute-by-minute basis.  This type of interaction brings with it a whole new range of … Continue reading Why use a portal?

Why an outdated intranet is a bigger risk than you think

Did you know that 35% of UK councils have been using their intranet for more than 5 years? What is an intranet? Whilst intranets are used for many different purposes, the general definition is “a private communications network accessible only by an organisation’s staff”. Intranets have been around for over 25 years now. However, there … Continue reading Why an outdated intranet is a bigger risk than you think