For product guidance visit

For product guidance visit

For product guidance visit

Invotra 5.0 - Laptop and Mobile with message wall and a profile page displayed

West Midlands Combined Authority see a 515% increase in intranet usage during lockdown

Learn why over 47% of Civil Servants use Invotra

Invotra 5.0 - Laptop and Mobile with message wall and a profile page displayed

West Midlands Combined Authority (WMCA) have seen a 515% increase in intranet usage. Utilising the available functionality of their Invotra intranet, WMCA is keeping employees safe, informed and connected during lockdown.

CHALLENGES

  • Understanding the different reasons users were, or were not, engaging with the intranet

  • Research showed employees didn’t feel connected to senior leadership

  • Bringing teams across the combined authority up to speed on making the most out of the new intranet that is ‘light years ahead of the old one’. Functionality that could support organisational goals were not yet in use.

GOAL

  • To utilise all of the available functionality on the intranet to increase engagement

  • To break down barriers between senior management and employees

  • To encourage the intranet to be used as an easily accessible ‘one-stop shop’ for all the content and information

  • To use the intranet as a tool for valuable data collection

SOLUTION

  • Creating a COVID 19 tool kit on the intranet which is directly accessible on the home page

  • Turning on commenting to allow people to share, communicate and collaborate

  • Utilising polls to understand employee opinion and morale – particularly on initiatives, campaigns and well being

  • Regularly sharing video content on the intranet, increasing visibility with senior leadership and encouraging an open culture

  • A large increase in hosting guides, resources and information on the intranet that support staff in being able to self serve

  • Collaborating with gov departments and other authorities on GOV.invotra (Invotra’s exclusive customer portal) to share best practice

West Midlands Combined Authority logo

About West Midlands Combined Authority

  • A combined authority with 850+ employees

  • 12 local authorities and 3 Local Enterprise Partnerships working together

  • WMCA have seen a 515% increase in intranet usage during lockdown 

Photograph of Majinder Kang

Read our interview with Manjinder Kang, Senior Internal Communications Officer

"The intranet has become the centre of our internal communications galaxy."

West Midlands Combined Authority (WMCA) have seen a 515% increase in intranet usage. Utilising the available functionality of their Invotra intranet, WMCA is keeping employees safe, informed and connected throughout COVID-19.

West Midlands Combined Authority logo

About West Midlands Combined Authority

  • A combined authority with 850+ employees

  • 12 local authorities and 3 Local Enterprise Partnerships working together

  • WMCA have seen a 515% increase in intranet usage during lockdown 

CHALLENGES

  • Understanding the different reasons users were, or were not, engaging with the intranet

  • Research showed employees didn’t feel connected to senior leadership

  • Bringing teams across the combined authority up to speed on making the most out of the new intranet that is ‘light years ahead of the old one’. Functionality that could support organisational goals were not yet in use.

GOAL

  • To utilise all of the available functionality on the intranet to increase engagement

  • To break down barriers between senior management and employees

  • To encourage the intranet to be used as an easily accessible ‘one-stop shop’ for all the content and information

  • To use the intranet as a tool for valuable data collection

SOLUTION

  • Creating a COVID 19 tool kit on the intranet which is directly accessible on the home page

  • Turning on commenting to allow people to share, communicate and collaborate

  • Utilising polls to understand employee opinion and morale – particularly on initiatives, campaigns and well being

  • Regularly sharing video content on the intranet, increasing visibility with senior leadership and encouraging an open culture

  • A large increase in hosting guides, resources and information on the intranet that support staff in being able to self serve

  • Collaborating with gov departments and other authorities on GOV.invotra (Invotra’s exclusive customer portal) to share best practice

Photograph of Majinder Kang

Read our interview with Manjinder Kang, Senior Internal Communications Officer

"The intranet has become the centre of our internal communications galaxy."

RESULTS

Utilising Invotra’s functionality to drive the message of the intranet being the place to go for support, communication and information, WMCA have seen a 515% increase in intranet usage with page views increasing from 652 – 4015 over the last few months.

Employee feedback gained through channels such as polls has shown a surge in positive morale with staff expressing the barriers with senior leadership are now dissolving.

WMCA are fully utilising Invotra’s functionality to ensure employees now have access to all of the information, resources and collaborative channels they need in a single, easily accessible location.

‘I now believe that the intranet is the centre of our internal communications galaxy and our other channels rotate, revolve and orbit around it. We are physically distant, but we're not socially distant - and the intranet means that we can still be socially connected. The intranet has really helped support our goals in terms of communications, data collecting and connecting our people together.”
Photograph of Majinder Kang
Manjinder Kang
Senior Communications Officer, West Midlands Combined Authority

Discover what your Invotra intranet could look like with a free, branded video

Invotra 5.0 - Laptop and Mobile with message wall and a profile page displayed

Read our interview with
Manjinder Kang, Senior Internal Communications Officer, WMCA

Manjinder Kang photographed

"The intranet has become the centre of our internal communications galaxy."