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West Midlands Combined Authority (WMCA) have seen a 515% increase in intranet usage. Utilising the available functionality of their Invotra intranet, WMCA is keeping employees safe, informed and connected during lockdown.
CHALLENGES
Understanding the different reasons users were, or were not, engaging with the intranet
Research showed employees didn’t feel connected to senior leadership
Bringing teams across the combined authority up to speed on making the most out of the new intranet that is ‘light years ahead of the old one’. Functionality that could support organisational goals were not yet in use.
GOAL
To utilise all of the available functionality on the intranet to increase engagement
To break down barriers between senior management and employees
To encourage the intranet to be used as an easily accessible ‘one-stop shop’ for all the content and information
To use the intranet as a tool for valuable data collection
SOLUTION
Creating a COVID 19 tool kit on the intranet which is directly accessible on the home page
Turning on commenting to allow people to share, communicate and collaborate
Utilising polls to understand employee opinion and morale – particularly on initiatives, campaigns and well being
Regularly sharing video content on the intranet, increasing visibility with senior leadership and encouraging an open culture
A large increase in hosting guides, resources and information on the intranet that support staff in being able to self serve
Collaborating with gov departments and other authorities on GOV.invotra (Invotra’s exclusive customer portal) to share best practice
About West Midlands Combined Authority
A combined authority with 850+ employees
12 local authorities and 3 Local Enterprise Partnerships working together
WMCA have seen a 515% increase in intranet usage during lockdown
West Midlands Combined Authority (WMCA) have seen a 515% increase in intranet usage. Utilising the available functionality of their Invotra intranet, WMCA is keeping employees safe, informed and connected throughout COVID-19.
About West Midlands Combined Authority
A combined authority with 850+ employees
12 local authorities and 3 Local Enterprise Partnerships working together
WMCA have seen a 515% increase in intranet usage during lockdown
CHALLENGES
Understanding the different reasons users were, or were not, engaging with the intranet
Research showed employees didn’t feel connected to senior leadership
Bringing teams across the combined authority up to speed on making the most out of the new intranet that is ‘light years ahead of the old one’. Functionality that could support organisational goals were not yet in use.
GOAL
To utilise all of the available functionality on the intranet to increase engagement
To break down barriers between senior management and employees
To encourage the intranet to be used as an easily accessible ‘one-stop shop’ for all the content and information
To use the intranet as a tool for valuable data collection
SOLUTION
Creating a COVID 19 tool kit on the intranet which is directly accessible on the home page
Turning on commenting to allow people to share, communicate and collaborate
Utilising polls to understand employee opinion and morale – particularly on initiatives, campaigns and well being
Regularly sharing video content on the intranet, increasing visibility with senior leadership and encouraging an open culture
A large increase in hosting guides, resources and information on the intranet that support staff in being able to self serve
Collaborating with gov departments and other authorities on GOV.invotra (Invotra’s exclusive customer portal) to share best practice
RESULTS
Utilising Invotra’s functionality to drive the message of the intranet being the place to go for support, communication and information, WMCA have seen a 515% increase in intranet usage with page views increasing from 652 – 4015 over the last few months.
Employee feedback gained through channels such as polls has shown a surge in positive morale with staff expressing the barriers with senior leadership are now dissolving.
WMCA are fully utilising Invotra’s functionality to ensure employees now have access to all of the information, resources and collaborative channels they need in a single, easily accessible location.
